We offer a 14-day, no-hassle returns policy, our service is zero returns, and we hope you'll love it soon after you get and ride it ,because we believe the only way for you to really know if our bikes are right for you, is to ride them.

If the product is in the original packaging and the product has not been used. After we receive the package we will check it for any damage or missing parts and if everything is ok we will refund you the full amount within 14 days if the product is received in good condition.


1 year parts and labor limited warranty on all Saxy e-bikes & e-scooters

Our warranty covers manufacturing and material defects, and does not cover normal wear and tear, damage/failure due to an accident, incidental or consequential damage, or any use of the product that's inconsistent with the operating instructions as laid out in our user manual.